WEBSITE TERMS & CONDITIONS

Last Updated: August 11, 2026

TERMS AND CONDITIONS OR RESTRICTIONS ON PROVIDING GOODS OR SERVICES ON THE WEBSITE

1. Limitations on Service Provision Time

1.1. Platform Usage Time

Users can access and use website https://salonease.vn 24 hours/day, 7 days/week, except during system maintenance or service interruptions specified in this Policy.

1.2. Customer Support Hours

SalonEase receives and processes support requests during:

• Monday to Saturday: from 08:00 to 17:30
• Sunday and Holidays: according to specific notices on the website.

Requests submitted outside of working hours will be automatically received and processed on the next business day.

1.3. Cases of Service Provision Time Restrictions

Service provision may be restricted or temporarily suspended in the following cases:

• System maintenance and upgrades;
• Technical infrastructure or feature updates;
• System troubleshooting;
• Execution of requests from competent state authorities;
• Force majeure cases as specified in Section 5 of this Policy.

SalonEase will attempt to provide prior notice on the website or via email/user account (if available) for planned service interruptions.

2. Geographic Scope Limitations

SalonEase services are provided online through the website and related digital platforms, allowing users to access and use services from any location with an Internet connection, except for:

• Regions or countries with legal regulations restricting service usage;
• Areas with restricted access by order of competent state authorities;
• Cases of technical infrastructure or cybersecurity limitations.

Certain direct consulting, support services, or on-site deployment services (if any) are only provided in localities announced by SalonEase on the website or per separate agreements between parties.

3. Customer Eligibility Restrictions

3.1. Age Requirements

• Users aged 18 and above with full civil capacity under Vietnamese law have the right to register an account and use SalonEase services.
• Users under 18 years old may only use services with the consent or supervision of parents, legal guardians, or legal representatives under applicable law.

3.2. Account Information Requirements

To use certain services on the platform, users need to:

• Register an account (if required by the service);
• Provide full and accurate required details such as full name, phone number, email, and other information as requested by each service;
• Take responsibility for the accuracy of provided information.

SalonEase reserves the right to refuse service provision or temporarily suspend accounts if fake, inaccurate, or unverifiable information is detected when necessary.

4. Service Usage Quantity Limitations

To ensure system operation capability and service quality, SalonEase may apply the following limits:

• Limit on the number of accounts registered by the same organization or individual;
• Limit on the number of support requests, bookings, or transactions within a specific timeframe;
• Limit on concurrent users for certain service packages;
• Limit on usage frequency for promotional programs, trials, or discounts per account, phone number, or email.

Specific limits (if any) will be clearly announced on the service page or within terms of each service package.

5. Service Availability Conditions

5.1. System Maintenance and Upgrades

The website or a portion of services may be temporarily unavailable during:

• Periodic maintenance;
• System upgrades;
• Technical bug fixes;
• Feature updates;
• Testing and enhancement of system safety and security.

SalonEase will endeavor to perform maintenance during off-peak hours and provide advance notice when possible.

5.2. Disruptions Due to Technical Incidents

Services may be disrupted due to:

• Power outages;
• Loss of Internet connection;
• Server errors;
• Software glitches;
• Cyber attacks;
• Incidents from infrastructure providers, hosting services, or related third parties.

In such cases, SalonEase will attempt to restore services as soon as possible.

5.3. Force Majeure Events

SalonEase is not liable for delayed or failed service provision in force majeure cases, including but not limited to:

• Natural disasters;
• Fires;
• Epidemics;
• Wars;
• Riots;
• Strikes;
• Decisions by competent state authorities;
• Widespread electrical, Internet, telecommunications, or technology infrastructure outages;
• Events beyond SalonEase's reasonable control.

In force majeure events, SalonEase will notify users as soon as possible and apply reasonable measures to minimize impacts on service delivery.

6. Right to Adjust Conditions of Service Provision

SalonEase reserves the right to adjust conditions and limitations in this Policy to align with:

• Legal regulations;
• Practical operational conditions;
• Service supply capabilities;
• Technical, security, and safety requirements.

All changes will be published on the website https://salonease.vn before taking effect.