PRIVACY POLICY

Last Updated: August 11, 2026

1. Purpose and Scope of User Information Collection

1.1. Purpose of Collection

Salonease.vn collects user information for the following purposes:

• Registering and managing user accounts;
• Confirming, processing, and managing orders, appointments, or transactions;
• Providing services and customer support;
• Contacting users when necessary during service usage;
• Sending notifications regarding accounts, orders, policy changes, or promotional programs (if agreed to receive);
• Improving service quality, analyzing user needs, and optimizing user experience on the website;
• Fulfilling legal, accounting, tax obligations, fraud prevention, and dispute resolution.

1.2. Scope of Collected Information

Information that may be collected includes:

• Full name;
• Phone number;
• Email address;
• Delivery address or contact address;
• Account login credentials;
• Payment information (only as necessary to process transactions; Salonease.vn does not store full payment card details when processed via payment gateways);
• Order history, transaction history, booking history;
• Technical data such as IP address, browser type, device used, access time, cookies, and similar data.

2. Scope of Information Usage

User information is used within the following scope:

• Providing and operating services on the website salonease.vn;
• Processing orders, shipping, payment confirmation, and post-sale care;
• Managing user accounts;
• Technical support, answering queries, receiving and handling complaints;
• Sending service information and promotions when the user has agreed to receive communications;
• Statistical analysis, research, and service quality improvement;
• Complying with requests from competent state authorities under applicable law.

Salonease.vn does not sell, rent, or trade users' personal information to third parties for commercial purposes contrary to law or without user consent, except as provided in this Policy or requested by competent authorities.

3. Information Storage Period and Retention Methods

Users' personal information is stored:

• For as long as the user maintains an active account on the website; or
• Until the user submits a valid request for data deletion; or
• For the duration necessary to fulfill collection purposes, service provision, dispute resolution, accounting/tax obligations, and other legal requirements.

Upon expiration of the retention period or completion of processing purposes, Salonease.vn will delete, destroy, or anonymize personal data in accordance with law and internal procedures.

4. Parties Authorized to Access Personal Information

Users' personal information may be accessed by the following entities:

• Website administration, customer service, technical, accounting, and related departments of Salonease.vn to the extent necessary;
• Shipping and delivery service providers;
• Payment service providers, payment gateways, or financial intermediaries;
• Data storage, server, cloud computing, cybersecurity, or IT infrastructure partners;
• Technical support and system maintenance partners;
• Competent state authorities upon request as required by law;
• Other parties with explicit user consent or under applicable law.

All authorized parties must comply with strict confidentiality obligations and use information solely within the scope required.

5. Security Measures for User Data

Salonease.vn applies appropriate technical and organizational security measures to protect personal data, including:

• Using HTTPS/SSL encryption for data transmission;
• Controlling access rights to data management systems;
• Implementing account authentication and role-based access controls;
• Performing regular data backups and maintaining recovery plans;
• Monitoring and logging system access logs;
• Updating security software and patching vulnerabilities;
• Training staff on personal data protection and cybersecurity.

However, no data transmission or storage system can be guaranteed 100% secure. Users should proactively protect login credentials and passwords.

6. Procedures for Data Subjects to View, Edit, or Request Edits

6.1. Methods

Users may:

• Log into their account on salonease.vn to view and edit permitted personal details; or
• Send requests to Salonease.vn via:
  • Email: support@salonease.vn
  • Phone: 028 3547 1411

6.2. Handling Workflow

1. User submits a request with account verification details.
2. Salonease.vn verifies the identity of the requester.
3. Within a maximum of 72 business hours after valid verification, Salonease.vn performs updates/edits or responds with reasons if unable to perform under legal grounds.
4. Results are communicated via email, phone, or account notifications.

7. Procedures for Data Deletion, Destruction, or Restriction Requests

7.1. Reception Methods

Users can submit deletion or restriction requests via:

• Email: support@salonease.vn
• Phone: 028 3547 1411

7.2. Handling Workflow

1. Receive request from data subject.
2. Verify identity.
3. Evaluate request against legal grounds.
4. Execute deletion, destruction, or restriction within a maximum of 07 business days from valid verification, unless law requires continued retention.
5. Notify the requester of the result.

8. Procedures for Receiving and Resolving Privacy Complaints

8.1. Reception Channels

Complaints or queries regarding data privacy can be sent to:

• Email: support@salonease.vn
• Phone: 028 3547 1411

8.2. Resolution Process

1. Receive: Log complaint details.
2. Verify: Check identity and case details.
3. Process: Coordinate with departments to formulate solutions.
4. Respond: Notify the user within a maximum of 07 business days from receiving valid details (up to 30 days for complex cases with notification of delay).
5. Archive: Store resolution records.

If unsatisfied with the result, users have the right to lodge a complaint with competent authorities or initiate legal proceedings under Vietnamese law.

9. General Terms

Salonease.vn reserves the right to amend or supplement this Privacy Policy to align with legal requirements and actual operations. Updated versions will be published at https://salonease.vn.

Website Managing Entity:
S3 JOINT STOCK COMPANY
307/12 Nguyen Van Troi, Tan Son Hoa Ward, Ho Chi Minh City, Vietnam

• Website: https://salonease.vn
• Email: support@salonease.vn
• Phone: 028 3547 1411